RMA Request Form

Please complete the RMA form below to request repair or calibration service for Greenlee Communications products such as:

  • AirScout
  • Cable Locators
  • DataScout
  • Fiber Instruments
  • Handsets
  • SideKick
  • TDR
  • Throwmaster
  • Tone Ranger
  • Tones & Probes

To verify Greenlee can repair your product, please contact our repair department at or call 800-642-2155, Option 1 for Customer Service then Option 2 for Technical Support.

Please complete the required fields below, the form will be forwarded to our Repair Customer Service Team.  An RMA will be issued within 24 hours.


Repair/Calibration Authorization Request

First Name: *
Last Name: *
Job Title:
Company Name: *
Address 1: *
Address 2:
City: *
State/Province: *
Country: *
Postal Code: *
Email Address: *
Greenlee Account#:
Shipping Details
Same as Above:
Address 1: *
Address 2:
City: *
State/Province: *
Country: *
Postal Code: *
Freight Account#:
Item Details
Returning Part Number: *
Serial Number**:
Quantity: *
Service Requested: *
Problem Description/Upgrade Details: Please include as much detail as possible: *
Warranty: *
Require Estimate: *
Payment Method: *
Purchase Order:
Expedited Service: Would you like to receive two-day expedited service? If yes, you will receive a phone call that your unit can be expedited and what the charge will be. *

**Serial Number: Serial number is required for all units that are serialized.  All Sidekicks, TDR's.


In-Warranty Units: You will receive an email response back with an RAM# and the shipping address of our repair center.  Do not ship your product back until you receive an authorization number (RMA


Out of Warranty Units: You will receive an email or phone call within 24 hours with the estimated repair cost, if estimate is required.  Otherwise, repair charges will be based off the current flat rate repair price list.  (available here)