Warranty & Return Policy
a LIFETIME WARRANTY for its Electrical Test Instruments, Hand Tools, and Hand Benders; a three (3) year warranty excluding batteries for Gator ® Battery-Powered Hydraulic Tools sold before October 1, 2019, a seven (7) year warranty excluding batteries for its Gator ® Battery-Powered Hydraulic Tools sold on or after October 1, 2019; and for capital goods and in all other circumstances a one (1) year warranty unless otherwise stated by Greenlee in writing (collectively “Products”).
To take advantage of this warranty, the complete Product must be delivered prepaid to Greenlee or its Authorized Service Center. This warranty shall not apply to any Products including but not limited to Products which: (a) Have been repaired or altered outside Greenlee’s factory (or Authorized Service Center) or in any manner so as, in Greenlee’s judgment, to affect its serviceability or proper operation, (b) Have been subjected by persons other than Greenlee (or Authorized Service Center) to improper handling, operation, maintenance, repair or alteration, or (c) Have been subjected to normal wear and tear, misuse, negligence, improper installation or accident. Greenlee’s obligation under this warranty, and the Buyer’s exclusive remedy for the breach thereof, shall be limited to, at Greenlee’s option, repair or replacement of any allegedly defective Products or issuance of credit for Products. All returned Products are subject to inspection, and if examination does not disclose any defect covered by this warranty, replacement of such Products or issuance of credit will not be approved. THE FOREGOING CONSTITUTES GREENLEE’S SOLE WARRANTY RESPONSIBILITY AND BUYER’S EXCLUSIVE REMEDY WHETHER SOUNDING IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THIS AGREEMENT. THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WHETHER OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. No employee, agent, dealer, or other person is authorized to give any warranty on behalf of Greenlee. This warranty extends only to persons or organizations who purchase the Products from Greenlee for resale.
LIMITATION OF REMEDY AND LIABILITY
THE SOLE AND EXCLUSIVE REMEDY FOR BREACH OF ANY WARRANTY HEREUNDER SHALL BE LIMITED TO REPAIR, CORRECTION, REPLACEMENT OR CREDIT UNDER THIS ABOVE SECTION TITLED “GREENLEE WARRANTY.” GREENLEE SHALL NOT BE LIABLE FOR DAMAGES CAUSED BY DELAY IN PERFORMANCE, AND IN NO EVENT, REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF ACTION (WHETHER BASED IN CONTRACT, INFRINGEMENT, NEGLIGENCE, STRICT LIABILITY, OTHER TORT OR OTHERWISE), SHALL GREENLEE’S LIABILITY TO BUYER AND/OR ITS CUSTOMERS EXCEED THE PRICE PAID BY BUYER FOR THE SPECIFIC PRODUCTS GIVING RISE TO THE CLAIM OR CAUSE OF ACTION, AND BUYER SHALL INDEMNIFY GREENLEE FOR ANY DAMAGES IN EXCESS THEREOF. BUYER AGREES THAT IN NO EVENT SHALL GREENLEE’S LIABILITY TO BUYER AND/OR ITS CUSTOMERS INCLUDE SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY CHARACTER IN CONNECTION WITH THE SALE, RESALE OR USE OF THE PRODUCTS, WHICH ARE WAIVED BY BUYER AND AS TO WHICH BUYER SHALL INDEMNIFY GREENLEE.
The term “consequential damages” shall include, but not be limited to, loss of anticipated profits, business interruption, loss of use of revenue, cost of capital or loss of or damage to property, equipment, or data, or loss of reputation. Further, Buyer shall indemnify and hold Greenlee harmless from any liability to Buyer, Buyer’s employees, workers, contractors or any other persons arising out of Buyer’s, and any other persons’, use of the Products. All instructions and warnings supplied by Greenlee will be passed on to those persons who use the Greenlee’s Products. Greenlee’s Products are to be used in their recommended applications and all warning labels adhered to the Products by Greenlee shall be left intact.
For assistance with your product or to initiate a warranty claim please contact Greenlee Customer Support at 1-800-435-0786 or write to Greenlee at:
Greenlee Tools, Inc.
4455 Boeing Drive.
Rockford IL, 61109.
All Products used as rental units, unless otherwise stated by Greenlee in writing are warranted 90 days under the conditions set forth herein. Rental units subsequently resold are not eligible for coverage under this warranty.
Greenlee elects not to make available the informal dispute settlement mechanism which is specified in the Magnuson-Moss Warranty Act.